General
Arctic Shots ehf. reserves the right to cancel bookings, change assigned tour guides, prices and tours being sold without prior notice. We reserve the right to change itineraries and/or schedules if deemed necessary because of road conditions, severe weather or any other unforeseen circumstances.
Bookings can be confirmed before the start of tour by sending us an email at info@arcticshots.is or by calling us at +354 855 1191.
Booking procedure
All booking requests will be processed within 48-72 hours. Please include the preferred dates, tour guides and tour or custom itinerary requests. We will process booking requests in the order that they were received. Due to extremely high demand, not all tour guides and tour options may be available on your preferred dates. A surcharge can be added during peak season for incidental fees, special booking requests, and preferred tour guide options. If the preferred tour and services is not available, a service representative will be in contact with you about alternative tour options. All tours are done with Arctic Shots ehf. or if necessary, with one of our trusted tour operator partners of Arctic Shots ehf. choosing.
Cancellation right / right to a refund
The buyer can cancel anytime before 21 days prior to the tour date. After this period has lapsed, cancellation requests and refunds will only be processed for force major, sudden illness or other unforeseen circumstances. Within the 21 day period, the buyer must provide proof to show legitimate reasons for the booking request cancellation. Arctic Shots ehf. may cancel tours due to force major or impossible weather conditions where safety of the buyer can not be guranteed. Please contact Arctic Shots ehf. for any additional questions with regards to our cancellation and refund policy.
Price
Please note that the tour prices listed on our website can change without prior notice. Surcharges and additional fees can be added during peak season for special requests, custom tours, preferred tour guide options and other tour add-ons. If there are any additional fees, Arctic Shots will communicate these to the buyer prior to confirming any booking requests.
Taxes and fees
All prices on the website include VAT and invoices are issued with VAT as well.
Confidentiality
Arctic Shots ehf respects our clients privacy rights and will hold all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.
Insurance
We advise all our clients to purchase a comprehensive travel insurance before traveling to minimize potential personal loss during your trip.
Arctic shots will not be liable for any loss, damage, injuries, illness or death during your tour. Arctic Shots will not be held responsible for changes in tour schedules because of weather or other natural calamity.
